Q: What does Refurbished mean?
A: The term typically refers to the hardware components of a computer that have been either replaced with similar components or updated with newer technology than the device originally came with

Q: Does my reburb computer/windows come with a Virus protection program?
A: All versions of Microsoft Windows do not come pre-installed with a Virus protection program. You will have to purchase one online or in stores.

Q: How can I keep my Data safe?
A: Always back up! If you don't have a DVD Burning Drive or an external Hard Drive, get one! Keep multiple backups in seperate locations if possible.

Q: I am having a series of random popups on my screen, is my computer infected?
A: Most likley it is infected and you will need to clean out your computer from unwated malicious software or by reinstalling windows. Getting your computer infected is not covered under the warranty.

Q: Is recovery media supplied with a refurbished PC from a Microsoft Authorized Refurbisher?
A: As of January 1, 2014, Microsoft Authorized Refurbishers are no longer including recovery media supplied on DVDs with refurbished PC purchases. All of Joy Systems' computers have a recovery partition called System Restore which comes up as you boot up the computer from a shut down. Follow the on-screen instructions to restore the computer back to factory settings. For more information please visit Microsoft's website by clicking on this

Q: My Laptop battery does not last very long, why is that?
A: The industrie's standard life of a battery is around 45 minutes for all refurbished batteries, of course our battery last longer than that but we do not gurantee a long lasting one. If your battery last less than 45 mins please contact us see our warranty section for exchange.